Pre - Orders & Return Policy

Pre - Orders

We will like if u can submit a ticket with the product u will like to order with the name of the product also with the product sku if the product don’t have a sku just send us the product name after we confirm that the product is stock u can go ahead and complete your purchase, we advise you to always contact us before you make a pre order purchase because some of the products we have to be pre order could be out of stock and some that we don’t have in stock can be back in stock

After your payment is completed the pre – order item usually takes 2 – 4 weeks to arrive, Feel free to message us about your order anytime. 

Pre order can only be cancel when the order status is still in Pre order once order status switch to Pre order Processing your order can no longer be cancel nor refunded.

We purchase all our products from Shein & Fashion Nova and other stores, so sometimes product that we don’t have in stock can be back in stock on our sellers website and products that in stock can be out of stock in our sellers, hence why we advise you to contact before you order.

Return & Refund Policy

RETURNS

The Following condition must be met:

1. Item must be return within 14 days after the purchase date.

2. Item Must be unworn, undamaged and in original packaging.

3. Returns fee will cost $50TT.


You have a maxium of 14 days from the date of your purchase to make a return. Your return package must be posted marked within 14 days after the purchaase date. Returns postmarked after 14 days from the purchase date will not be accepted.

  1. Refunds will be processed within 1 – 5 days after we receive your return package. The refund will be issued to either your original payment method if u payed through online banking or cash on delivery refund will be send to your Duck Shopping Express TT wallet. Unfortunately , due to transportation delays, your refund may require an additional 3 – 5 days to process. Thank you for your patience and understanding.
Return Conditions
1. You have 14 days to decide if an item is right for you, if you would like to return your item please contact us less than 14 days.
2. The following items cannot be returned or exchanged: bodysuits, lingerie, swimwear, jewelry, underwear, events & accessories.
3. Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.
4. Items with non-returnable marks and free gifts cannot be returned.
5. We do not accept returned items that have been sent back without proper returns requests.
6. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-DUCK EXPRESS SHOPPING TT products .
Note: The original shipping fee and Shipping Guarantee are non-refundable.
 

Important Notice

1. Do not send your return package to the sender address on your package. Return address will be send to you once we approve your return

2. Please make sure you do not include any items that were not purchased on Duck Express Shopping TT. We will not be responsible for sending back those items to you.

3. If you return an item that does not qualify for a return under the return policy, we reserve the right not to issue a refund and to send the item back to you.

Non-Returnable Items

1. These following items cannot be returned: bodysuits, lingerie, underwear, accessories, Pre order and items for which return is noted as not being supported.

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