Pre - Orders & Return Policy
Pre - Orders
We will like if u can submit a ticket with the product u will like to order with the name of the product also with the product sku if the product don’t have a sku just send us the product name after we confirm that the product is stock u can go ahead and complete your purchase, we advise you to always contact us before you make a pre order purchase because some of the products we have to be pre order could be out of stock and some that we don’t have in stock can be back in stock
After your payment is completed the pre – order item usually takes 2 – 4 weeks to arrive, Feel free to message us about your order anytime.
Pre order can only be cancel when the order status is still in Pre order once order status switch to Pre order Processing your order can no longer be cancel nor refunded.
We purchase all our products from Shein & Fashion Nova and other stores, so sometimes product that we don’t have in stock can be back in stock on our sellers website and products that in stock can be out of stock in our sellers, hence why we advise you to contact before you order.
Return & Refund Policy
RETURNS
The Following condition must be met:
1. Item must be return within 14 days after the purchase date.
2. Item Must be unworn, undamaged and in original packaging.
3. Returns fee will cost $50TT.
You have a maxium of 14 days from the date of your purchase to make a return. Your return package must be posted marked within 14 days after the purchaase date. Returns postmarked after 14 days from the purchase date will not be accepted.
- Refunds will be processed within 1 – 5 days after we receive your return package. The refund will be issued to either your original payment method if u payed through online banking or cash on delivery refund will be send to your Duck Shopping Express TT wallet. Unfortunately , due to transportation delays, your refund may require an additional 3 – 5 days to process. Thank you for your patience and understanding.
Important Notice
1. Do not send your return package to the sender address on your package. Return address will be send to you once we approve your return
2. Please make sure you do not include any items that were not purchased on Duck Express Shopping TT. We will not be responsible for sending back those items to you.
3. If you return an item that does not qualify for a return under the return policy, we reserve the right not to issue a refund and to send the item back to you.
Non-Returnable Items
1. These following items cannot be returned: bodysuits, lingerie, underwear, accessories, Pre order and items for which return is noted as not being supported.